Let's be realistic. Things will occasionally go wrong, get broken or simply not work. It doesn't matter who you are or where you live.
We are keen to ensure all maintenance issues are addressed quickly. We have our own team of inhouse contractors to meet general maintenance issues. This team is supported by an approved list of contractors who we have worked with for many years.
To help you report maintenance issues to our Maintenance Team, we have developed a new software tool called “AMI”. Please use AMI and to help everyone, we have broken down maintenance issues into three levels of priority as follows:
- HIGH (ie, the boiler stops working; the shower springs a leak, etc). We aim to sort it out within 24 hours.
- MEDIUM (ie, a carpet gets ripped; a bookshelf collapses, etc). Give us a few day respond as we need to speak with your Landlord and to arrange for the items to be fixed or replaced.
- SPECIAL REQUESTS (ie, you want to redecorate a bedroom). At the discretion of the Landlord. Please provide as much information as possible with your written request.