Tenants Frequently Asked Questions
What is Fully Managed & Tenant Find
If the property is fully managed then we are your first point of contact on all matters from start to finish. We will deal with all matters and hold the deposit in a separate client deposit account. Tenant Find means that we find tenants for the property, arrange the paperwork and move you into the property. After this the Landlord takes over the management of the property and holds your deposit. Most properties are fully managed and most of our Tenant Find landlords are well-known to us. Your rights are protected either way.
How binding is the Tenancy AgreementThe tenancy agreement is a legally binding document and it is designed to protect the interests of both the landlord and the tenants. This document sets out your responsibilities as a tenant clearly. Should your circumstances change during the tenancy, please let us know immediately and we will discuss it with the landlord to come up with possible solutions.
How much are your fees
We charge a one-off Administration Fee of £100 plus VAT when you apply for the property. The fee is payable at the time of submitting the application and covers cost of checking, references and legal documentation. Please note that if your applications fails or is withdrawn, the cost is non refundable.
Do I need insurance
The Landlord is not responsible for insuring any of your personal belongings. We can provide information on insurance that covers you for this and also accidental damage to the landlord’s belongings, fixtures and fittings. The Landlord covers the building and his own contents against normal perils such as fire, flood or theft but not yours.
What about any restrictions
Please be aware that some Landlords impose certain restrictions in respect pets, smokers, housing benefit and students. Please refer to us for further information on individual properties and if restrictions apply
What references will you ask for
In all cases we will ask for your address history so that we can carry out a search via a Credit Reference Agency. We will also approach your current Landlord or Agent (if you are renting) as well as obtaining a written reference from your Employer. If you are self-employed we will ask for your Accountants details and/or recent accounts. We have special provisions in place for Overseas Tenants. If you think your situation is unusual, just ask us.
How much is the deposit & will I get it back
The deposit is normally equal to one month's rent. This deposit is held by us in a client deposit account in accordance with ARLA and government regulations. It will be applied against any damages or expenses arising during your tenancy. It will not be released until after you vacate the property.
How do I pay my rent
You will be asked to complete a direct debit/standing order mandate for the monthly rental payments. This will be payable each month in advance and will be collected on a set date as stated in the tenancy agreement. Don’t forget to tell us if your circumstances change, for instance you change banks or your employment situation changes so that we can help you to protect your tenancy.
Who pays the council tax and other bills
All utility bills are your responsibility except where agreed otherwise in the Tenancy Agreement. We will write to the gas, electricity and water suppliers notifying them of meter readings at the commencement of the tenancy. We will also write to the local authority for council tax purposes. Please note that we strongly recommend that you also inform the suppliers to ensure that your details have been received and processed.